Home | DeerwoodBank.com | Education Center | Careers | Locations | About Us | Contact Us

Online Banking

Access Your Personal Account

Access Your Business Account

Identity Theft: Steps to Take if you are a Victim

  1. If you suspect misuse of your personal information to commit fraud, take immediate action. Keep a record of all conversations and correspondence when you take the following suggested steps:

    • Contact your financial institutions and credit card issuers immediately so that the following can be done:

      • Access to your accounts can be protected;

      • Stop payments can be placed on missing checks;

      • Personal identification numbers (PINs) and on-line banking passwords can be changed;

      • A new account can be opened, if appropriate.

  2. Be sure to indicate to the bank or card issuer all of the accounts and/or cards potentially impacted; including ATM cards, check (debit) cards and credit cards. Customer service or fraud prevention telephone numbers can generally be found on your monthly statements. Contact the major check verification companies to request they notify retailers using their databases not to accept these stolen checks, or ask your bank to notify the check verification service with which it does business. Three of the check verification companies that accept reports of check fraud directly from consumers are:

    • TeleCheck (800) 710-9898

    • International Check Services (800) 631-9656

    • Equifax (800) 437-5120

  3. File a police report with your local police department. Obtain a police report number with the date, time, police department, location, and police officer taking the report. The police report may initiate an investigation into the loss with the goal of identifying, arresting, and prosecuting the offender, and possibly recovering your lost items. The police report will be helpful when clarifying to creditors that your are a victim of identity theft.

  4. Contact the major credit bureaus and request a copy of your credit report. Review your reports to make sure additional fraudulent accounts have not been opened in your name nor that unauthorized changes have been made to your existing accounts. Check the section of your report that lists "inquiries." Request that the "inquiries" be removed from your report from the companies that opened the fraudulent accounts. In a few months, order new copies of your reports to verify your corrections and changes to make sure no new fraudulent activity has occurred. Request a "fraud alert" for your file and a victim's statement asking creditors to call you before opening new accounts or changing your existing ones. This can help prevent an identity thief from opening additional accounts in your name. Here are the major credit bureaus and their phone numbers:

    • Equifax (800-525-6285)

    • Experian (888-397-3742)

    • Trans Union (800-680-7289)

  5. Review your mail for items or statements that may have been stolen, or that were never received or delivered. Make sure no one has requested an unauthorized address change, title change, PIN change, nor ordered new cards or checks to be sent to another address. If a thief has stolen your mail to get credit cards, bank and credit card statements, pre-screened credit offers or tax information, or if an identity thief has falsified change-of-address forms, that's a crime. Contact your local post office and police.

  6. Maintain a written chronology of what happened, what was lost and the steps you took to report the incident to the various agencies, banks and firms impacted. Be sure to record the date, time, contact telephone numbers, person you talked to and any relevant report or reference numbers and instructions.

Identity Theft: Steps to Safeguard Your Identity

Always keep in mind that Deerwood Bank  will never send unsolicited email containing attachments, or require customers to send personal information to us via email or pop-up windows. Any unsolicited request for Deerwood Bank account information you receive through emails, Web sites, or pop-up windows should be considered fraudulent and reported to us immediately.

Up to 500,000 individuals are victims each year of identity theft, a fast-growing form of fraud. Fortunately, a few simple steps can help ensure that you stay out of these statistics.

"Identity theft" or "account takeover fraud" involves criminals stealing an individual's personal information. The criminal assumes a person's identity, applies for credit in the victim's name, runs up huge bills and generally wrecks the victim's credit record.

At Deerwood Bank, we put a combination of safeguards in place to protect customers including employee training, rigorous security standards, data encryption, and fraud detection.

You can take these steps to avoid becoming a victim of identity theft:

  • Don't give your Social Security or account numbers to anyone over the phone unless you initiated the call.

  • Tear up receipts, old account statements and unused credit card offers before throwing them away. Criminals could steal information from your trash and use it to get credit in your name.

  • Review your account and credit card statements as soon as you receive them to check for unauthorized transactions.

  • Protect your PINs and computer passwords; use a combination of letters and numbers and change them often. Never carry this information with you!

  • Order copies of your credit report once a year to ensure accuracy. Call any of the national credit reporting agencies.

  • Report any suspected fraud to Deerwood Bank and credit card issuers immediately so that they can start to close accounts and clear your name right away.

By law you are only liable for the first $50.00 of unauthorized charges against a credit card account. Still, restoring you identity can be a tremendous inconvenience. It's worth your while to exercise a little preventive maintenance. Protect yourself against this terrible crime.

For more personal finance tips visit the American Bankers Association's Consumer Connection at www.aba.com or the Federal Trade Commission at www.ftc.gov.


American Bank of St. Paul is now Deerwood Bank as successor by merger with American Bank of St. Paul.

Deposits serviced at offices of the former American Bank of St. Paul and Deerwood Bank are NOT separately insured by the FDIC.

Home | Education Center | FDIC Deposit Insurance Estimator | Legal | Privacy Notice | Careers | Locations | About Us | Contact Us | Site Map

All images on this site are subject to copyright, and may not be used without permission